Fair Debt Collection Policy
Get in Touch - Not in Debt
The Council has a policy to collect money that it is owed
as fairly as possible. A copy of the policy may be
downloaded by clicking on the link below.
The Councill appoints enforcement agent companies to collect
money that it is owed when a court order is made for payment.
The enforcement agents have the power to seize goods belonging to
the person or company owing money and to sell the goods to pay the
As part of the Fair Debt Collection Policy the
Council has a code of conduct for enforcement agents (formerly
known as bailiffs) acting on behalf of Bedford Borough Council
to collect Council Tax and Business Rates.
The Code of Practice is to help make sure
that when collection money due to the Council enforcement agents
act within the law and follow the aims of Council's Fair Debt
the Code of Practice for Enforcement
If you have a complaint about the actions of an enforcement
agent your should first of all contact the enforcment agent company
and ask them to deal with your complaint. If you are not
satisfied with the response that you receive you should then
contact the Council.