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You are here: Home Page > Council and Democracy > Council News > Archived News > August 2012 > Customer Service Centre opens

Customer Service Centre opens for business

Bedford Borough Council’s brand new Customer Service Centre is now open to the public, offering an improved service to residents while saving taxpayers’ money.

 

The centre makes it easier than ever before for local residents to access Council services, get advice and receive information from one convenient town centre location. The brand new facility gives residents a better service for less money, with significant savings to be achieved from the reduction in the number of different sites from which the Council operates.

 

Local residents will be able to access a broad range of services at the Customer Service Centre, including:

• Council Tax and Benefits enquiries
• Planning enquiries
• Licensing
• Blue Badges and Concessionary travel
• Parking permits
• Highways
• Housing options and advice
• Environmental queries
• Payments
• Tourist Information and Box Office Ticket Sales

 

Providing a single point of contact for local residents will also help to reduce back office costs and, as part of the Council’s wider accommodation strategy, will save £800,000 per year. With the majority of council services now relocated to Borough Hall the Customer Service Centre provides a more accessible location for residents seeking advice and information.

 

Mayor of Bedford Borough, Dave Hodgson, said: “Through the Customer Service Centre we are able to improve the service offered to residents’ while making considerable savings for local taxpayers. 

 

“With the Council vacating the Town Hall office block, we have committed to ensuring the Council and its services remain available to local residents in a convenient, accessible town centre location.

 

“The new facility will make it easier than ever before for residents to access services and get the information they need. This will give residents what they want, where they want it, and all while saving taxpayers’ money.”

 

Councillor Shan Hunt, Portfolio Holder for Customer Services, added: “Recent surveys have shown our customer service staff already provide an excellent service to local residents. 

 

“However, providing a single point of contact for all our residents in a specially designed and designated building will help the Council to further improve their excellent service and replaces six Council reception points with one convenient and accessible facility in the town centre.

 

“This will also help Council staff to work together to deliver and share information, reducing the number of occasions when local residents have to contact the Council more than once, improving service and reducing costs.”

 

The Customer Service Centre is conveniently located in the town centre at 2 Horne Lane, adjacent to the Town Hall building.

 

Opening times:

 

Customer Service Centre

Monday – Thursday 8.45 – 5.15
Friday 8.45 – 4.45

Payment Office

Monday – Friday 8.45 – 4.00

Tourist Information and Box Office

Monday – Saturday 9.00 – 4.30

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