Be Aware of Cold-Callers
Bedford Borough Council’s Environmental Health & Trading
Standards are reminding people to stay safe in their homes and to
be aware of cold calling doorstep traders.
In Bedford Borough there has recently been a spate of ‘cold
calling’, where consumers have claimed that ‘builders’ or ‘roofing
specialists’ have tried pressurising residents into agreeing to
have works carried out on their home. It has been reported by
residents that the completed works have been of poor quality.
Pressuring consumers may be considered illegal under current
consumer protection legislation.
In a recent case, Bedford Borough Council’s Environmental Health
& Trading Standards team acted on intelligence received from
residents regarding a trader in the Borough that had carried out
some roofing and guttering work after pressuring them into
Thanks to the vigilant resident who alerted Neighbourhood Watch,
Council officers were able to intervene and challenge the trading
tactics being used by the roofing company in question.
Cllr Colleen Atkins, Portfolio Holder for Community Safety and
Regulatory Services, said: “I congratulate the resident who
reported the cold calling trader to Neighbourhood Watch which
resulted in a successful intervention by the Council.”
“It is unfortunate that some traders aim to exploit residents,
some of whom are vulnerable, in order to gain money either by
deception or misrepresentation. Agreeing to pay for any
service on the basis of a doorstep visit carries risks and we would
strongly advise residents not to do this.”
“It is important to remember that all traders are required to
provide paperwork confirming a statutory 7 day cooling-off period
providing the consumer the opportunity to change their mind so you
should never feel rushed or pressured into having work carried
“Neighbourhood Watch has an important role in reporting cold
callers or suspicious people who knock at your door unexpectedly.
Don’t hesitate to report them to the police immediately.”
To report an incident please contact
Bedfordshire Police on 101, or for further information please
contact Environmental Health & Trading Standards at Bedford
Borough Council on 01234 718099 or Citizens Advice Consumer
Helpline on 03454 04 05 06.
To obtain an ‘Uninvited Trader Warning’
sticker for your front door, please contact Lynne Arch,
Neighbourhood Watch administrator, on 01234 842 043.