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The Matrix Award

CAREERS ADVICE AT THE JOBS HUB HAS PASSED THE MATRIX INSPECTION

As of today, The Jobs Hub can now display the ‘Matrix’ accreditation logo after undergoing a rigorous inspection, and receiving overwhelmingly positive feedback.  This is the most prestigious award available in this professional field of work.

 

The ‘Matrix’ standard is the quality standard for organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career.  It is the standard required by government for services that deliver impartial Information, Advice and Guidance (IAG).

 

The inspection was carried out over two full days (Friday 7th and Monday 10th December). As the assessment is simply ‘Pass’ or ‘Fail’, and there is a 37% failure rate, it makes it a challenging process.

 

Mayor Dave Hodgson said: “The team at the Jobs Hub are committed to supporting people into work and providing the best possible advice and guidance on employment, skills and enterprise opportunities. This assessment is a tremendous endorsement of the quality of the work being done at the Jobs Hub, and should encourage people looking for information and support to make use of this excellent new resource we have established locally.” 

 

The inspector spoke to staff, service users and partners before giving their feedback.

 

The inspector commented that the leadership and management of the service is strong, and the service fully achieved the criteria.

 

The key strengths were:

 

Ongoing high levels of impartial support for clients such as;

 

-          Achieving positive progression for clients

-          Raising Aspirations of clients

-          Identifying Barriers with clients

-          Working with clients to effectively address barriers

-          Enabling and developing effective decision making

-          Encouraging appropriate and effective explanations of options

 

Excellent Continuous Professional Development (CPD) opportunities for staff and professional recognition of the team supporting the delivery of a very professional service.

 

Excellent use of technology to deliver effective information solutions for clients;

 

-          The Weekly Jobs Bulletin – this was highly praised

-          Access to technology for clients

-          Access to Job Searches and Careers information through technology

 

The full Matrix report will be published towards the end of this month.

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