The Matrix Award
CAREERS ADVICE AT THE JOBS HUB HAS PASSED THE MATRIX
As of today, The Jobs Hub can
now display the ‘Matrix’ accreditation logo after
undergoing a rigorous inspection, and receiving overwhelmingly
positive feedback. This is the most prestigious award
available in this professional field of work.
The ‘Matrix’ standard is the quality standard
for organisations to assess and measure their advice and support
services, which ultimately supports individuals in their choice of
career. It is the standard required by government for
services that deliver impartial Information, Advice and Guidance
The inspection was carried out over two full
days (Friday 7th and Monday 10th December).
As the assessment is simply ‘Pass’ or ‘Fail’, and there is a 37%
failure rate, it makes it a challenging process.
Mayor Dave Hodgson said: “The team at the Jobs
Hub are committed to supporting people into work and providing the
best possible advice and guidance on employment, skills and
enterprise opportunities. This assessment is a tremendous
endorsement of the quality of the work being done at the Jobs Hub,
and should encourage people looking for information and support to
make use of this excellent new resource we have established
The inspector spoke to staff, service users
and partners before giving their feedback.
The inspector commented that the leadership
and management of the service is strong, and the service fully
achieved the criteria.
The key strengths were:
Ongoing high levels of impartial support for
clients such as;
positive progression for clients
Aspirations of clients
Barriers with clients
with clients to effectively address barriers
and developing effective decision making
appropriate and effective explanations of options
Excellent Continuous Professional Development
(CPD) opportunities for staff and professional recognition of the
team supporting the delivery of a very professional service.
Excellent use of technology to deliver
effective information solutions for clients;
- The Weekly
Jobs Bulletin – this was highly praised
- Access to
technology for clients
- Access to
Job Searches and Careers information through technology
The full Matrix report will be published
towards the end of this month.