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You are here: Home Page > Council and Democracy > Council News > Archived News > June 2016 > Payments Office

Payments Office

Payments Office Closure

 

As the Council continues to support residents in using more convenient methods of payment, the existing Payments Office in Horne Lane will close on Friday 1 July 2016, after which the Cashiers Counter Service will no longer be available.

 

The neighbouring Customer Service Centre will continue to be open.  

 

Residents are increasingly using the Council website, home banking and direct debits to pay bills. Payments can also be made with cash and cards at Post Offices and Payzone outlets for most bills.

 

This change follows a period of consultation which indicated that the closure of the Payment Office would not have a significant impact on customers because of the range of alternative methods of payment available.

 

The alternative payment options available are listed below:

 

On-Line

Visit the Council’s website at www.bedford.gov.uk/payments.  Payment can be made by debit card or credit card with an additional charge applied to payments made using a credit card.

 

Home Banking / Standing Order / Direct Debit / BACS

§  Sort Code: 60-02-13

§  Bank Account Number:    62288849

§  Quoting an Invoice Number or Unique Payment Reference on all transactions

 

Telephone

Telephone the 24-hour payment line on 01234 718061 and quoting an Invoice Number or Unique Payment Reference which should be shown on the billing notice, the amount of the payment and the debit card or credit card number. 

 

Self-Service Payment Kiosks

Customer Service Centre – 2 Horne Lane, Bedford MK40 1RA.

 

Post Office or Payzone outlet

Only invoices and correspondence containing a barcode can be paid in at the Post Office or Payzone outlets. However, services should be aware payments will take at least 4 working days to clear into the account.

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