Stay safe and say no to cold callers
Bedford Borough Council Environmental Health & Trading
Standards are urging people to stay safe in their own homes by
saying a firm “No” to cold calling doorstep traders.
There has been a recent spate of ‘cold calling’ in the Borough,
particularly around Brickhill, Roxton and Riseley. Affected
consumers have claimed that ‘builders’ were pressurising them into
agreeing to have building work carried out on their home.
Pressuring consumers may be considered illegal under current
consumer protection legislation. It has also been alleged that the
completed works have been of poor quality.
Bedford Borough Council’s Environmental Health & Trading
Standards team are investigating this series of recent incidents
are also issuing information and advice to residents in the
Councillor Sarah-Jayne Holland, Portfolio Holder for Community
and Regulatory Services, said: “Agreeing to pay for any service on
the basis of a door step visit is extremely risky and we would
strongly advise local residents not to do this.
“The best course of action is to always do your homework first
and try to find local people or businesses which you can trust. In
many cases that means using personal recommendations or you can use
traders on the Trading Standards Approved list.
“It is also important to remember that all traders are required
to provide paperwork confirming a statutory 7 day cooling-off
period providing the consumer the opportunity to change their mind
so you should never feel rushed or pressured into having work
If you think you may have been the victim of doorstep crime or
would like further advice, please contact Environmental Health
& Trading Standards via the Citizens Advice consumer helpline
on 08454 04 05 06.