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Tavistock Street Court

Tuesday 18th May 2010

 

 

TAVISTOCK COURT GOES FROM ‘ADEQUATE TO EXCELLENT’

 

 

Tavistock Court, an extra care sheltered housing scheme located in Bedford’s town centre, was recently rated as ‘excellent’ by the Care Quality Commission (CQC). It has taken Bedford Borough Council’s Adult Services less than a year to change its rating which was previously marked as ‘adequate’ back in January 2009.

 

CQC’s report identified eight requirements that needed to be met in order to raise the standard. In December 2009, a CQC key inspection awarded a ‘3 Star Excellent Service’ to Tavistock Court after an ‘Excellence Plan’ was introduced and carried out.

 

Cllr Nicky Attenborough, Portfolio Holder for Adults Services at Bedford Borough Council said: “All of the staff within Tavistock Court have taken ownership of the ‘Excellence Plan’ and worked hard to make this turnaround possible. I congratulate all those involved in making this happen.”

 

Tavistock Court is owned by Bedford’s Pilgrims Housing Association (bpha); Bedford Borough Council’s Adult Services provide an onsite care team 24-hours per day, assisting customers in their own homes to maximize their independence.

 

The Mayor of Bedford Borough Council, Dave Hodgson, said: “Going from an adequate rating to an excellent rating is a remarkable feat for this authority, and it is something to be very proud of.  It really has been a tremendous effort by all involved, and is an example of what can be achieved if you have drive, enthusiasm and something to work towards. Tavistock Court is now providing an excellent service that supports older people to remain independent and at home for as long as possible.”

 

The Mayor outlined that the future challenge now, is to maintain the excellent service standard that the team have set in place.

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