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You are here: Home Page > Education and Learning > Schools and Colleges > School - Complaints Procedure

School - Complaints Procedure

Parents and carers who have a complaint about a school should contact the school concerned for details of their complaints procedures. Generally most complaints can be resolved informally with the child’s class teacher, form tutor or Head of Year.  If not, parents should write to the Headteacher and if the matter is still not resolved write to the Chair of Governors at the school address. From the 1st August 2012 all complaints not resolved by the school, following the process above, should be referred to the Secretary of State.

 

Guidance on making a complaint about a school can be found on the Department for Education website.

 

For information about how to make a complaint, comment or compliment about Council services (including school admissions and school transport) please click here

 

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Education and Learning

Raising the level of academic achievement is a top priority for the council. We will ensure the effective delivery of our services so we can improve the life chances for children and young people. Check out this section to find out about Learning centres, schools, special education needs and more.

 


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