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Advice to Consumers info

Frequently asked questions:


Do I have the same rights if I buy something in the sales?

Yes. If something is faulty, miss-described or not fit for purpose then it doesn’t matter if it was full price or in the sale – you are entitled to your money back. However, it is up to an individual retailer whether they want to take back an item because you have changed your mind.


What about unwanted gifts?

Again, it is up to the individual store whether they want to take back unwanted gifts. You should check with the retailer when you buy the gift and consider asking for a gift receipt.

 

Do I have any rights if I buy from the internet?

Yes. You actually have additional rights when you buy a gift from an internet retailer. You have a ‘cooling off’ period of seven days, unless the gift is custom made, during which any order can be cancelled or returned without any reason being given and they must give you a full refund.

 

If my new gadget breaks on Boxing Day who should give me a refund – the manufacturer or the retailer?

When you buy something your contract is with the retailer and not the manufacturer – therefore if the goods are not up to scratch then it is the retailer, and not the manufacturer, who should give you a refund or replacement or repair the item concerned.


What protection is there for credit card purchases?

If you use a credit card to buy goods or services costing over £100 and up to £30,000, you may be protected under the Consumer Credit Act. This states that the credit card company is equally liable for any breach of contract, so if a problem arises you can claim from the trader or the credit card company.


How can I find out more about my rights?

If you’ve paid for something and you’re not happy, establishing your rights is the first step towards claiming the refund, repair or replacement you may be entitled to. Consumer Direct is a government-funded advice service for consumers and should be your first port of call for practical help with how to complain.

 

To contact Consumer Direct, please call on 08454 04 05 06

(Minicom users should call 08451 28 13 84). 

A wide range of consumer information and advice is also available online from the Consumer Direct website at Citzens Advice Consumer Service

The advice and information they give is free and you can call as many times as you need to. Telephone calls are charged for via the 0845 number, which will cost no more than 4p per minute for BT customers (other networks may vary).

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Environment

Here you will find information on environmental and planning issues. This section provides a wealth of information including details on how to make or enquire about a planning application, rubbish, waste and recycling information.

 


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