Welcome to Bedford Borough Council

 
Our Services A - Z :
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
 
 

Environmental Health & Trading Standards - what level of service can I expect?

The Environmental Health & Trading Standards Service deals with a wide variety of regulatory functions that require well trained and competent officers to carry out the appropriate inspection, investigation, advisory and enforcement role often required in complex situations.

 

We aim to provide a high quality, customer focussed service that ensures appropriate legislative standards are being met and overall public protection is not compromised.  All staff will be helpful, courteous, polite and respectful of privacy and will do all they can to ensure the service required by members of the public and businesses is carried out in the best way possible.

 

Given the wide range of work undertaken by Environmental Health & Trading Standards officers, incoming service requests are prioritised according to the nature of the report, the risk to public health, the risk to the environment and the risk to public protection as a whole. 

 

The typical workload of Environmental Health & Trading Standards officers is a mixture of programmed work, which can include inspections and audits of premises etc, as well as reactive service request led work, which can include responding to reports of noise nuisance, pest control issues in premises or pressurised door-step selling etc.

 

In order to effectively manage the competing workloads required of the service, we have a set of service standards which relate to the quality of the service you should expect and typical response times for requests for service or advice.

 

Service Standards 2014

 

Ways to get in touch

We welcome all feedback in relation to the services you have received, both positive and negative, and will always listen and take on board comments received about the way we have undertaken our work.  If you wish contact us you can do so in the following ways:

  • In person:
    Meetings can be arranged with Environmental Health & Trading Standards Team at:
    Borough Hall,
    Cauldwell Street,
    Bedford,
    MK42 9AP

Appointments can be made with officers directly for meetings, or enquiry telephone calls can directed to officers via the Customer Engagement Centre, Horne Lane.

  • By post:
    All correspondence should be addressed to:
    Environmental Health & Trading Standards
    Borough Hall,
    Cauldwell Street,
    Bedford,
    MK42 9AP
  • By telephone:
    (01234) 718099 – you will be connected to a Technical Support Officer
  • By fax:
    (01234) 718100
  • By email:

       ehadmin@bedford.gov.uk  or business@bedford.gov.uk  

 

Corporate Customer Feedback Procedure

Bedford BC has put in place a corporate procedure to deal with compliments and complaints outside of the service area in question.  Therefore if you wish to provide feedback in this way please follow the link below.

http://www.bedford.gov.uk/council_and_democracy/customer_feedback.aspx

Don't Miss

Environment

Here you will find information on environmental and planning issues. This section provides a wealth of information including details on how to make or enquire about a planning application, rubbish, waste and recycling information.

 


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