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Odour

Complaints about unacceptable odour from commercial premises are often the result of process changes or failures. The occurrence of odour is often the first indicator to the operator that something has gone wrong. It is therefore important to identify the source of odour, and to describe how often and when it occurs.

 

Wherever possible we will try to anticipate any problems relating to odour by making comment on the application during the planning consultation stage.

 

If you consider the odour to be unreasonable, try visiting the business and speak to the manager.  They may not be aware they are causing a problem and may be able to resolve the matter without difficulty.

 

When a complaint is made about a premises, officers will contact the manager to establish the cause and to give advice on possible solutions.

 

If this informal action fails to reduce the level of odour, we will need you to complete diary sheets so we can gather more detailed information about the frequency and duration of the disturbance.  Your diary will help us decide the best way for us to witness the odour when it is happening.  Once all of the necessary evidence has been gathered we will review it and determine the most appropriate course of action to take to resolve the issue.

 

If we consider the odour is unreasonable we will identify a resolution with an appropriate timescale, and try to maintain the co-operation of the management.

 

There is no set level where an odour becomes a nuisance.  When we make our judgment, we will consider:

  • How often the odour occurs;
  • How long the odour lasts for;
  • How strong the odour is;
  • The time of day/night;
  • The nature of the area;
  • If the business is using the best practical means to reduce or eliminate the odour.

 

Where progress is slow, or co-operation not achieved, or we are satisfied that a statutory nuisance exists, we will serve an Abatement Notice which incorporates a timescale for resolution.

 

In rare cases where the notice is not complied with and the problem still persists, legal proceedings may follow.  Whilst we will keep your identity confidential during the initial stages of our investigation, it may not be possible to do so should we proceed with formal action.  In some situations, your identity may become apparent.

 

Agricultural odours are also a common cause of complaint. Almost always these are associated with normal and reasonable farm activities. However, there are measures that farmers can take to minimise odours and their effects, and the Commercial Regulation Team can provide advice to them regarding this.

 

Please note – the Council is not legally allowed to deal with odours that arise from a domestic premises.

 

Don't Miss

Environment

Here you will find information on environmental and planning issues. This section provides a wealth of information including details on how to make or enquire about a planning application, rubbish, waste and recycling information.

 


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