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Useful Website Links

Links by category

 

Government Websites

There are a number of Government departments that offer a range of advice.

Department for Business, Enterprise and Regulatory Reform

Food Standards Agency
For issues relating to food standards and food safety environmental: 0207 276 8000.

Employment Service
For issues relating to employment law: 0121 452 5200.

Office of Fair Trading

Highways Agency   Information line: 0845 7 50 40 30.

UK Legislation
For copies of UK legislation: 01603 723020.

Environment Agency
For issues relating to environmental protection. General enquiries: 08459333111. Emergency: 0800 80 70 60.

Health and Safety Executive
For health and safety issues. Birmingham Office: 0121 607 6200.

DEFRA
For issues relating to agriculture and rural affairs: 0116 278 7451.

HM Revenue and Customs 
For issues relating to VAT: 0845 01090000.

Inland Revenue
For issues relating to tax and national insurance. General enquiries: 02476 508 600. National insurance enquiries: 0191 213 5000. New employers: 0845 607 0143. Self assessment: 0845 900 0444.

DVLA The Driver and Vehicle Licensing Agency

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Neighbouring Trading Standards Services

Central Bedfordshire Trading Standards

Northamptonshire Trading Standards

Cambridgeshire Trading Standards

Hertfordshire Trading Standards

Buckinghamshire Trading Standards

Milton Keynes Trading Standards

Luton Trading Standards

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Europe

European Union for information on European Law.

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Consumer and Legal Websites

There are a number of sites that can help you research and solve your consumer problems.

Citizens Advice Consumer Service A telephone and online advice and information service for consumers in Great Britain.

Companies House Find out more about the company you have a complaint about by visiting companies house.

Thinking of taking your complaint to court? You could use Money Claim Online the online small claims court.

 

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Regulators and Watchdogs

A number of organisations act a watchdogs or regulators, and can often provide consumers with advice and information.

Advertising Standards Authority

British Board of Film Classification

Office of Gas and Electricity Markets

Consumer Focus  - On 1 October 2008 energywatch merged with Postwatch and the Welsh, Scottish and National Consumer Councils to form Consumer Focus, the new champion for consumers' interests in England, Scotland, Wales and, for post, Northern Ireland.

Ofcom Office of Telecommunications -
UK industry regulator: 0207 634 8700.

Ofwat Office of Water Services -
UK industry regulator: 0121 625 1300.

Information Commissioner For issues relating to data protection and the storage of personal information. Tel: 01625 545700

Vehicles and Operators Services Agency (Vehicles Inspectorate) Road worthiness, MOT queries: 8070 606 0440. Vehicle Operators Licensing: 0121 609 6813.

HPI UK Independent Vehicle Information Authority

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Advice Organisations

Citizens Advice Bureau Service: National Association of CAB's

The Citizens Advice Bureau Service offers free, confidential, impartial, and independent advice, on a wide range of subjects including debt and consumer issues, benefits, housing, legal matters, employment and immigration.

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Consumer and Business Scams and Crime

Citizens Advice Consumer Helpline report a scam

 

Doorstep Sales

Age UK bogus callers (distraction burglary)

Age UK - Home Safety and Security  security in the home

Neighbourhood Watch

Bedford Trading Standards Approved —find a trader you can trust

Bedford No Cold Calling Zones Initiative -report rogue traders in your area

 

Email / Internet Scams

If you have been victim of an United States Internet fraud, you can file your complaint to the Internet Crime Complaint Centre.  The ICCC's mission is to address fraud committed over the Internet.

Bank Safe Online How to safely bank online and protect your computer from viruses and trojans etc.

Get Safe Online Government and industry backed website that has advice on everything from protecting your PC and dealing with spam email to shopping online and helping your children to surf safely.

Counterfeit Goods

UKIE - The Association For UK Interactive Entertainment.

Anti-Counterfeiting Group

FACT – The Federation Against Copyright Theft

 

Homeworking

The National Group on Homeworking (tel: 0800 174095)

 

General scam/crime warning sites

BERR scams page

Metropolitan Police fraud alert page

Home Office - Protect yourself from identity theft

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Trade Associations and Related Websites

Motor Industry

Retail Motor Industry Federation

Motor Vehicle Repairers Association

Vehicle Builders and Repairers Association

 

Holiday Industry

ABTA

Air Transport Users Council

AITO

ATOL

 

Building and related trades

National Federation of Builders

Federation of Master Builders

British Decorators Association

Glass and Glazing Federation

Institute of Plumbing

NICEIC

Gas Safe

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Miscellaneous

Bedfordshire Police For issues relating to fraud and theft: 01234 841212 or 01582 401212 (from Luton & South Beds)

Performing Rights Society For licenses to play music in shops: 0800 068 48 28

Bar Coding For issues relating to standardised bar codes: 0207 655 9000/1

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Don't Miss

Environment

Here you will find information on environmental and planning issues. This section provides a wealth of information including details on how to make or enquire about a planning application, rubbish, waste and recycling information.

 


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