Sometimes people at work or at home are disturbed by noise which
originates from commercial or industrial premises. Examples are
machinery noise, fan noises, vehicle movements, alarms and radios.
Where these occur continuously or loudly, or when they are new
noises, they can be very annoying.
If you are disturbed by such a noise, and are able to identify the
source, try visiting the premises and speaking to the Manager. In
many cases, they are not aware that there is a problem and are only
too pleased to try and resolve it.
If you are unable to do this, or it is not successful, contact the
Environmental Health Unit. Be prepared to provide your own details,
and information relating to the noise – what it sounds like, when
it occurs, how long it goes on, where it comes from (if you know),
and how it affects you. You may be asked to keep a diary of the
We will visit both you and the premises, and identify the cause of
the problem. Sometimes resolution is simple (for example,
persuading the Manager to ban radios), but sometimes it is more
difficult – for example where the noise is associated with the
process itself. In these situations officers may take noise
measurements at your property. We will give an opinion on how
unreasonable, or not, the noise is. We have to take into account
that in mixed residential/commercial areas a certain amount of
noise should be expected.
If we consider the noise unreasonable, we will identify a
resolution with an appropriate timescale, and try to maintain the
co-operation of the management.
Where progress is slow, or co-operation not achieved, we will serve
a Statutory Notice which incorporates our proposed resolutions and
timescales. The recipient of the Notice may appeal against its
requirements, which may delay the resolution of the problem.
In rare cases where the conditions of the Notice are not complied
with, and the problem still persists, legal proceedings may