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You are here: Home Page > Environment and Planning > Pollution > Noise Pollution > Noisy Neighbours

Noisy Neighbours

From time to time we may all be able to hear noises which originate from outside our homes. Most of the time these do not affect or bother us, but sometimes they can interfere with our own enjoyment of our homes. The Environmental Health Unit has Officers available who may be able to help resolve these problems.

First of all, you must identify where the noise is coming from, if you can.

Then try having a word with your neighbour yourself – they may not be aware that their noise can be heard outside their home.

If this does not work, or you cannot speak to your neighbour, you can contact us for help. We will need information relating to yourself, the nature of the problem and the source of the noise. You can telephone Environmental Health on 01234 718099.  We cannot respond to anonymous complaints as we need to prove nuisance at the home of the people disturbed by the noise.

We will ask you to keep a diary of the noisy occurrences for approximately two weeks or sometimes longer.

We may come out and listen to the noise ourselves, and contact the other party/your neighbour.

We will suggest a solution or compromise to both parties if we consider the noise to be unreasonable. However, it is possible that we feel there is no justification for our involvement. In this case, we would offer advice to you, and explain the reasons for our decision.

More than 95% of noisy neighbour complaints are satisfactorily resolved in this way.

For the remainder of situations where the neighbour/perpetrator does not respond to the informal approach, we will commence more formal action.

This formal action involves the service of a Statutory Notice requiring specific measures to be taken to reduce the noise, and then, if this does not work, the commencement of legal proceedings. This is always a last resort, and we would require complainants to appear in Court as our witnesses.

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