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Communication services

Information on a range of communication services that are designed to benefit older and disabled people is available from Ofcom.

 

Services available include:

Access to an approved text relay service for people who are hearing- or speech-impaired, with rebates to compensate customers for the additional time taken by these calls.  Relay users type their message into a textphone, which transmits the message to the relay centre.  The relay operator voices the message to a hearing user who replies in speech.  The relay operator types the reply which appears on the textphone’s display screen.

Free directory enquiries for consumers who are unable to use a printed directory because of a disability, with through-connection of calls

Priority fault repair (fixed line only) for customers who depend on the telephone because of ill-health or disability and have an urgent need for a repair

Third party bill management, enabling a nominated friend or relative to act on behalf of someone who needs help to manage their affairs

Bills and contracts in formats such as large print and Braille on request

You need to register in advance for some of these services – please contact your communications provider for information about how to do this.

or more information visit the ofcom website at:

Web: https://www.ofcom.org.uk/

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This website provides information on the services delivered by Bedford Borough Council.

 


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