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You are here: Home Page > Health and Social Care > Healthwatch Bedford Borough > NHS Complaints Advocacy

NHS Complaints Advocacy

Do you want to complain about your health or social care?

We can help you:

NHS Complaints Advocacy is here to help you to make a complaint about your NHS care or treatment or social care in Bedford.

NHS Complaints Advocacy is provided by POhWER and is free, confidential and independent of the NHS.

At our website www.pohwer.net/ You can:

  • Read our website
  • Listen to our webpages in any language using ROKTALK
  • Adjust the test size
  • Watch our signed and subtitled video
  • Read our website in Easyread
  • Listen or print in other languages

 

You can make a complaint by yourself using our self help tools. To get started tick below:

Self help

tick in box

 

If you think you need more support we can provide a local advocate to help you. To get started tick below:

Advocacy

tick in box

 

There are some things that the NHS complaints system doesn't cover:

Complaints about privately funded healthcare

Complaints to regulators about professional misconduct

Support around inquests

Cases involving legal action

 

Meeting communication needs

We provide leaflets and information in a variety of languages and formats, easy read, audio and DVDs.  We have access to translation and interpreting services. We use communication toolkits, Makaton and other signing techniques.

 

We are open:

Monday to Friday - 8am and 6pm

 

You can contact us at:

Telephone - 0300 456 2370 (charged at local rate)

Minicom - 0300 456 2364

Text - send the word “pohwer” with your name and number to 81025

Email - pohwer@pohwer.net

Skype - pohwer.advocacy

Fax - 0300 456 236

Post - Write to us at POhWER, PO Box 14043,  Birmingham B6 9BL

For more information visit our website at http://www.pohwer.net/

 

Outside these hours leave us a message by phone or email us. We will always get back to you within one working day.

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This website provides information on the services delivered by Bedford Borough Council.

 


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