Contract Monitoring and Review
The Contract Monitoring of services is an
annual assessment of contract compliance requirements. It is
a desk top exercise where Providers complete documents (Audit
Letter & Equality Data) to confirm they are working in
agreement to the contractual requirements.
A full contract review is carried out once in
every three years of the contract period. This is a detailed
assessment using a variety of assessment tools such as the
Supporting People tool, Quality Assessment Framework (QAF) (a
revised version), Value for Money and stakeholders feedback plus
the annual monitoring information. Followed by Validation
Visit where client or service users and staff are interviewed.
Any concerns are dealt with through an Action Plan,
monitoring and further visits where applicable.
The purpose of the monitoring and review
programme is to ensure that Supported Housing is providing the best
possible quality of support to vulnerable and homeless adults
through the schemes funded. This means looking at the
Providers legal identity, staff training and knowledge; quality of
services provided, diversity, management systems and the
experiences of those using the services. These are checked against
the contractual requirements and inform the decision making process
on whether the Provider’s funding will continue in the next
contractual renewal process.
For further information please contact the
Supported Housing team.
Contract Monitoring and Review process:
In this section you will find a down-loadable
and printable copy of the Contract Monitoring and Review
The handbook explains the contract monitoring
and contract review processes and associated forms. The QAF
Guide gives instructions on how to complete the QAF
Below is a list of all the documents and
forms needed for both processes with hyperlinks for
down-loading. Additional information can also be found on the
SITRA web site: http://www.sitra.org/home/
Returns can be submitted electronically
or hard copy.
Please note all evidence must be
anonymous unless it can be sent securely.
- If evidence is to be presented in hard copy,
please remove all references to a client’s identity before sending.
- If evidence is to be presented electronically
and cannot be anonymized for technical reasons, please
ensure that it is sent via a secure email.
Copies of the actual documentation
can be attached where appropriate but must be clearly marked
against each QAF requirement; e.g. support plan evidence
must be a copy of a client’s support plan with name deleted;
please do not send a blank form.
Preferably, make clear a reference to the relevant section
of a support plan on Capita.
You do not have to send copies of policies and
procedures unless they have been revised since your last contract
review. You can send the revised sections only with the cover
sheet that states when the document was revised.
A minimum standard of C is expected to be
maintained across all areas of the QAF with demonstration of
continuous improvement in at least two other areas year on
Contract Monitoring and Review Handbook and Forms
Monitoring & Review Handbook
Contract Monitoring (annually)
- append 1
Review (3 yearly) appendices:
Assessment Framework (QAF) Guide
Aassessment Framework (QAF) Questionnaire
- append 5a
- append 4
& areas of assessment during monitoring and
- append 7