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Lost or Stolen Passes

What do I do if I my pass is lost, damaged or stolen?


If you have lost or damaged your bus pass you will need to pay a small fee before a replacement pass can be reissued. You can do this by calling 01234 718075 to make payment over the phone.

For bus passes that have been stolen you will not need to pay for a replacement. However, you will need to complete a form and provide a crime reference number.


IMPORTANT - please note, we cannot provide an immediate replacement for a lost, damaged or stolen pass and you will have to pay full fare for your journeys until the replacement has been manufactured and posted direct to your home address. 

If you do not receive your replacement pass within 28 days you must tell us otherwise you may have to pay a further fee for another replacement pass.

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