Lost or Stolen Passes
What do I do if I my pass is lost, damaged
If you have lost or damaged your bus pass
you will need to pay a small fee before a replacement pass can be
reissued. You can do this by calling 01234 718075 to make payment
over the phone.
For bus passes that have been stolen you will
not need to pay for a replacement. However, you will need to
complete a form and provide a crime reference number.
IMPORTANT - please note, we cannot provide an immediate
replacement for a lost, damaged or stolen pass and you will have to
pay full fare for your journeys until the replacement has been
manufactured and posted direct to your home
If you do not receive your replacement pass
within 28 days you must tell us otherwise you may have to pay a
further fee for another replacement pass.